The wallet and payments

What the wallet is. A prepaid balance that pays for the items Etchly makes for you: wholesale price, upgrades, shipping and any sales tax. Your customers' payments go to you through Shopify, not into the wallet.

Add funds. Go to Wallet, choose an amount ($5.00 to $10,000.00), and pay by card on our payment processor's secure page. Etchly never sees your card number. The funds appear once the payment is confirmed.

When you're charged. When Etchly accepts an order, its full cost is deducted. If your balance is too low, the order waits as Awaiting funds and starts when you top up. Keep enough in your wallet for your expected orders.

Automatic top-up. To keep orders moving, turn on Automatic top-up in Wallet. Etchly adds funds from your saved payment method when your balance runs low or an order is waiting for funds. You choose the top-up amount, the balance that triggers it and a daily limit, and you agree to the terms first. It's off until you turn it on.

History, receipts and export. Every top-up, charge, credit and refund is listed in Wallet. Download a receipt for any entry, or export the history as a spreadsheet.

Refunds and disputes. If a top-up is refunded, or disputed with your bank, after the funds were used, your balance can go negative. New orders pause until you top up. Please contact us before disputing a charge.

Unused funds. Choose Withdraw balance in Wallet to get your unused balance back: the whole unused balance, never part of it, to the original payment method, less anything you owe. Promotional credits are not refundable. You need at least $5.00 and no orders waiting for funds. We approve a withdrawal within 2 business days, and your bank can take up to 10 business days more. If part of it can't go back to your card, it stays in your wallet and we contact you.

Sales tax and resale certificates.

• Etchly charges sales tax on its charges, based on the order's shipping address, unless you have an approved resale certificate for that state.
• To upload one, go to Wallet, enter your business details exactly as on the certificate, and upload it as PDF, PNG or JPG. Don't include a Social Security number.
• We review the certificate, and the Wallet page shows its status. A certificate covers only its state, from the day it's approved.

Etchly Pro is billed by Shopify on your Shopify invoice, not from the wallet.

Refer a store. Share your link from the Refer a store card on Home or in Settings. When a store you refer spends the set amount on Etchly orders, you both get wallet credit. Credit can be spent on orders but not withdrawn, and development stores don't qualify. If you were referred, enter the code from the link you were sent in the same card. A code works once, only soon after joining, and only for stores new to Etchly.