Getting started

Etchly lets you sell custom leather and leatherette patch hats, beanies and custom patches in your Shopify store. You don't buy stock or handle shipping. You design the product and set your price. When a customer orders, Etchly makes the item and ships it to them.

Before you start, you need:

• a Shopify store with the Online Store sales channel;
• products shipping to United States addresses. Etchly ships to US addresses only, and is available to US merchants only, to start.

Set up in five steps:

1. Install Etchly (listed as Etchly: Print on Demand Hats) from the Shopify App Store and approve the permissions. Etchly opens in your Shopify admin. You don't need a separate account.
2. Add your return address. Go to Settings and enter the name and address printed as the return address on your packages. Your customers see your business, not Etchly. You can also add your store's own picture (PNG, JPG or SVG, up to 5 MB) in Settings. It prints on the packing slip in every order we ship for you, and shipping labels show your store name as the sender.
3. Fund your wallet. Go to Wallet and add funds. Etchly pays for each item you sell from this balance (see The wallet and payments). If you have a resale certificate, upload it there too so you aren't charged sales tax on Etchly's charges.
4. Launch your first product. Go to Catalog, pick a product, and select Launch this product. Design it in the Builder, set your price, review, and publish.
5. Turn on Etchly in your theme. One click in your theme editor lets customers choose their patch options on your product page. See Turn on Etchly in your theme.

That's it. When an order arrives, Etchly takes it from there.

Find things and get help. Use search to find products, orders, settings and help in one place; try an order number or a word like wallet. Open Help and use the Ask tab to ask Etta, Etchly's AI helper, a question. Etta can make mistakes, and you can ask for a person at any time. You can also browse Help articles there.